Privacy Policy, Terms of Service & Refund Policy

PRIVACY POLICY

What Information Do We Collect?

Personal Information You Provide

• Names and contact information (email, phone, postal address)
• Billing and payment information (processed securely by Paddle)
• Authentication and account data
• Business information (business name, website URL, Google Business Profile)
• Social media profile information (if using social login)
• Any information you voluntarily provide through forms, surveys, or customer support

Information Automatically Collected

• IP address and device identifiers
• Browser type and operating system
• Usage data and activity logs
• Cookies and tracking technologies
• Location data (with your permission)
• Analytics data for service improvement

Payment Information

When you make a purchase, your payment information is collected and processed directly by Paddle.com, our payment processor and Merchant of Record. We do not store your credit card numbers, bank account details, or other sensitive payment information on our servers. For details on how Paddle handles your payment data, please refer to Paddle's Privacy Policy.

Information From Third Parties

• Public databases and data providers
• Social media platforms (for social login)
• Marketing partners
• Google Analytics and similar services
• Paddle (transaction and billing information)

How Do We Process Your Information?

We process your information for the following purposes:

• To provide and maintain our Services
• To process your transactions and send related information
• To create and manage your account
• To send marketing and promotional communications (with your consent)
• To respond to your inquiries and provide customer support
• To improve our Services through analytics
• To prevent fraud and ensure security
• To comply with legal obligations
• To protect vital interests and rights

Legal Bases for Processing

When and With Whom Do We Share Your Information?

We may share your information with:

• Paddle.com (Merchant of Record): For payment processing, billing, tax collection, and transaction management
• Service Providers: Third parties that assist us in providing Services (analytics, hosting, customer support)
• Business Partners: With your consent, we may share for marketing purposes
• Legal Requirements: When required by law, court order, or government request
• Business Transfers: In case of merger, acquisition, or sale of assets
• With Your Consent: For purposes you've explicitly approved

We DO NOT sell your personal information to third parties for profit. Any sharing of data is for service improvement or legal compliance.

Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Maintain your session and preferences
• Analyze website usage and improve Services
• Enable personalized advertising
• Prevent fraud and ensure security

Types of Cookies:

• Essential Cookies: Required for basic functionality
• Performance Cookies: Help us understand how you use our Services
• Advertising Cookies: Used for personalized ads
• Social Cookies: Related to social media functionality

Managing Cookies: You can control cookies through your browser settings. Most browsers allow you to refuse cookies or alert you when cookies are being sent.

Do We Offer AI-Based Products?

Yes, ReviewUrge uses artificial intelligence and machine learning for:

• AI automation for review management
• Automated response generation
• Sentiment analysis of reviews
• Personalized recommendations

Data Protection: All data processed through AI products is encrypted and protected according to this Privacy Policy. You can opt out of AI features through your account settings.

How Long Do We Keep Your Information?

We retain your personal information for as long as necessary to:

• Provide you with our Services
• Fulfill our legal obligations
• Resolve disputes
• Enforce our agreements

Retention Periods:

• Account Information: For the duration of your account, plus 3 years
• Payment Information: As required by law (typically 7 years) - stored by Paddle
• Marketing Data: Until you unsubscribe
• Support Tickets: 2 years after closure
• Cookie Data: As specified in cookie policy or 2 years, whichever is shorter

How Do We Keep Your Information Safe?

We implement multiple security measures:

• Encryption: SSL/TLS encryption for data in transit
• Authentication: Secure login with password protection
• Access Controls: Limited employee access to personal data
• Regular Audits: Security assessments and penetration testing
• Data Backups: Regular secure backups
• Incident Response: Plan for data breach notification
• PCI Compliance: Payment processing handled by Paddle, which maintains PCI DSS compliance

Do We Collect Information From Minors?

We do not knowingly collect personal information from individuals under 18 years of age. Our Services are intended for business use by adults only. If we become aware that we have collected data from a minor, we will promptly delete it. If you are a parent or guardian and believe we have collected data from your child, contact us immediately.

Your Privacy Rights & How to Exercise Them

How to Exercise Your Rights

You can exercise your rights by:

• Emailing us at meladigitalbazaar@gmail.com
• Logging into your account and using self-service tools

Do-Not-Track Controls

Most web browsers include a Do-Not-Track ("DNT") feature. We currently respond to DNT browser signals by limiting tracking where technically feasible.

TERMS OF SERVICE

Service Description

ReviewUrge is a Software-as-a-Service (SaaS) platform developed and operated by Mela Digital Bazaar Pvt. Ltd. that provides:

• Review Management: Tools to monitor, manage, and respond to customer reviews across multiple platforms
• AI-Powered Responses: Automated and AI-assisted review response generation
• SMS & Email Campaigns: Customer outreach tools to request reviews
• Analytics Dashboard: Insights and reporting on review performance
• Multi-Location Support: Manage reviews for multiple business locations

ReviewUrge is a digital software service delivered entirely online. There are no physical products associated with this service.

Acceptance of Terms

By accessing and using ReviewUrge, you accept and agree to be bound by all the terms and conditions contained in this agreement. If you do not agree to abide by the above, please do not use this service. We reserve the right to make changes to these terms at any time by giving notice to you on this page or elsewhere on the Website.

User Accounts

Account Creation

• You must be at least 18 years old to create an account
• You must be acting on behalf of a legitimate business
• You must provide accurate, current, and complete information
• You are responsible for maintaining the confidentiality of your password
• You agree to accept responsibility for all activities under your account

Account Suspension and Termination

We reserve the right to suspend or terminate your account if:

• You violate these Terms of Service
• You engage in fraudulent or illegal activity
• You violate our Acceptable Use Policy
• You fail to pay for Services
• We determine at our sole discretion that your account poses a risk

Subscriptions & Billing

Subscription Plans

ReviewUrge offers various subscription plans with different features and pricing. Details of current plans are available on our Pricing page.

Billing Cycle

• Subscriptions are billed in advance on a monthly or annual basis
• Your subscription will automatically renew unless cancelled before the renewal date
• Paddle will charge your payment method on file for each renewal period

Price Changes

We reserve the right to change subscription prices with 30 days' notice. Price changes will take effect at the start of your next billing cycle.

Free Trials

We may offer free trials. At the end of your trial, you will be automatically charged for the subscription unless you cancel before the trial ends. You will receive clear notice before your trial converts to a paid subscription.

Acceptable Use Policy

You agree not to use ReviewUrge for any purpose that is unlawful or prohibited by these terms. Specifically, you agree not to:

• Illegal Activity: Use the Service for any illegal purpose or in violation of any laws
• Fraud: Attempt to defraud or scam other users or ReviewUrge
• Harassment: Harass, threaten, or abuse other users
• Malware: Transmit viruses, malware, or harmful code
• Spam: Send spam, unsolicited messages, or bulk communications in violation of applicable laws
• Hacking: Attempt to gain unauthorized access to our systems
• Intellectual Property: Violate intellectual property rights of others
• False Reviews: Post fabricated, fraudulent, or misleading reviews
• Data Scraping: Extract data from our Service without permission
• Competitive Use: Use our Service to compete with ReviewUrge
• Reverse Engineering: Attempt to reverse engineer or access source code
• Impersonation: Impersonate others or misrepresent your identity
• Deceptive Practices: Engage in any fraudulent, deceptive, unfair, or abusive practices

Intellectual Property Rights

Your Content

You retain all rights to any content you create and upload to ReviewUrge. By uploading content, you grant ReviewUrge and Mela Digital Bazaar Pvt. Ltd. a non-exclusive, royalty-free, perpetual license to use, modify, and distribute your content for the purpose of providing our Services.

ReviewUrge Content

All content, features, and functionality of ReviewUrge (including but not limited to all information, software, text, displays, images, video, and audio) are the exclusive property of Mela Digital Bazaar Pvt. Ltd. or our licensors and are protected by international copyright laws.

Limitation of Liability

Disclaimer: ReviewUrge is provided on an "AS IS" and "AS AVAILABLE" basis without warranties of any kind, either express or implied.

Limitation: To the maximum extent permitted by law, in no event shall ReviewUrge, Mela Digital Bazaar Pvt. Ltd., its directors, employees, or agents be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

• Loss of data or information
• Loss of revenue or profits
• Loss of business or business opportunity
• Business interruption

Cap on Liability: Our total liability shall not exceed the amount you paid for the Services in the 12 months preceding the claim, or $100, whichever is greater.

Indemnification

You agree to indemnify, defend, and hold harmless ReviewUrge, Mela Digital Bazaar Pvt. Ltd., and its officers, directors, employees, agents, and licensors from any claim, demand, loss, or damage (including reasonable attorney's fees) arising from:

• Your use of ReviewUrge
• Your violation of these Terms
• Your violation of any law or third-party rights
• Content you upload or post
• Your interactions with other users

Termination

Either party may terminate this agreement at any time. We may terminate or suspend your account without notice if:

• You breach these Terms
• We believe you are engaging in fraud or illegal activity
• We determine continuing your account poses a risk

Upon termination, your right to use ReviewUrge will immediately cease. You may export your data before termination. We may, but are not obligated to, delete your data after a reasonable period.

Dispute Resolution & Governing Law

Additional Terms

Third-Party Services

ReviewUrge may contain links to and integrations with third-party services (including Google, Paddle, Twilio, and others). We are not responsible for the content, accuracy, or practices of these third parties. Your use of third-party services is governed by their terms and conditions.

Service Modifications

We may modify, suspend, or discontinue ReviewUrge at any time with or without notice. We shall not be liable to you for any modification or discontinuation of the Service.

Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

Entire Agreement

These Terms, together with the Privacy Policy and Refund Policy, constitute the entire agreement between you and Mela Digital Bazaar Pvt. Ltd. regarding your use of ReviewUrge.

REFUND POLICY

Refund Eligibility

Standard Refund Eligibility (All Regions)

You are eligible for a refund if:

• You request a refund within 14 days of purchase (in compliance with EU/UK consumer rights)
• You have not already received substantial benefit of the paid plan
• Your account is in good standing (no violations of Terms of Service)
• Your refund request is submitted in writing

Non-Refundable Items

• Refunds requested more than 30 days after purchase (except where local law requires otherwise)
• Services that have been substantially used (more than 10% of the service period)
• Custom or personalized services
• Recurring subscriptions after the first billing cycle (unless cancelled before renewal)
• Services cancelled due to user violation of Terms of Service

Partial Refunds

If you've used a portion of your paid service, we may issue a partial refund calculated as follows:

Refund Amount = (Full Price) × (Days Remaining / Days in Billing Period)

Refund Process and Timeline

How to Request a Refund

1. Email us at meladigitalbazaar@gmail.com with subject "Refund Request"
2. Include your account email and order number
3. Explain the reason for your refund request
4. We will respond within 48 business hours

Alternatively, you can request a refund directly through Paddle at paddle.net.

Processing Timeline

• Refund Review: 2-5 business days after request submission
• Processing: Once approved, 5-10 business days for refund to be processed
• Bank Processing: An additional 5-10 business days for your bank to process
• Total Timeline: Typically 14-30 days from approval to your account

Refund Methods

• Credit/Debit Card: Refunded to the original card
• PayPal: Refunded to the original PayPal account
• Bank Transfer: Refunded to the original bank account

Subscription Cancellation

How to Cancel Your Subscription

• Log in to your ReviewUrge account
• Go to Settings → Subscription
• Click "Cancel Subscription"
• Follow the confirmation steps

You can also cancel by contacting us at meladigitalbazaar@gmail.com or through Paddle's customer portal.

What Happens After Cancellation

• Your subscription will remain active until the end of your current billing period
• You will not be charged for the next billing period
• You can continue to use the service until your paid period expires
• Your data will be retained for 30 days after expiration, then deleted

Regional-Specific Refund Rights

Special Circumstances

Billing Errors

If you believe you were charged in error, contact us immediately at meladigitalbazaar@gmail.com. We will investigate and correct any billing errors within 10 business days.

Service Unavailability

If ReviewUrge is unavailable for more than 30 consecutive days due to our actions, you are eligible for a prorated refund or service extension at your option.

Dispute Resolution for Refunds

If you disagree with our refund decision:

1. Email us with your appeal within 14 days of our decision
2. We will review your appeal within 10 business days
3. We will provide a final decision in writing
4. If still unsatisfied, you may contact Paddle support or pursue your rights through applicable consumer protection authorities